Privacy policy

This policy explains what personal information Tutral collects, why we collect it, who we share it with and the choices you have. It covers this website, the learning assessment booking form, tutor applications and our tutoring services.

1. Who we are

Tutral, based in Bankura, West Bengal, India, provides online tutoring for school and college students and is responsible for the personal information described here. You can reach us at tutral.official@gmail.com.

2. Information we collect

When you book a learning assessment

The student’s name, WhatsApp number, gender, age, class or grade, school, college or university, curriculum or board, the subject they need help with, their preferred programme and how you heard about us.

When a student enrols and takes lessons

Lesson schedules and attendance, progress notes and assessment results, messages with us and with tutors, and payment records such as the amount, date and transaction reference. Card and bank details are handled by the payment provider you use.

When you apply to teach

Your full name, email address, WhatsApp number, university, qualifications, course and academic year, latest exam percentage, your marksheet, the subjects and languages you teach, your teaching experience and setup, your LinkedIn or profile link, a demo video link and any comments you add.

When you contact us or browse the site

The messages you send us by WhatsApp or email, and the technical information any website receives, such as your IP address and browser type. See Cookies below.

3. How we use it

• to arrange the learning assessment and recommend a programme;
• to match students with tutors and schedule and deliver lessons;
• to share progress with students and parents;
• to process payments and refunds;
• to review tutor applications and check qualifications;
• to answer questions and provide support;
• to keep our classes safe, prevent misuse and meet our legal obligations.

With your permission we may also message you about new programmes or terms. You can ask us to stop at any time. We do not sell personal information.

Our reasons for using it

• Your consent, when you give us permission for a specific purpose, such as messages about new programmes. You can withdraw it at any time.
• Our agreement with you, to deliver the classes and programmes you have booked or paid for.
• Legal obligations, to comply with the law, a court order or a request from the authorities.
• Legitimate business interests, to run and improve Tutral, prevent fraud and keep students and tutors safe, in ways that do not override your rights.

4. Students under 18

Many of our students are under 18. We expect a parent or guardian to make the booking or to agree to the student sharing their details with us, and we only ask for what we need to teach them. If you think a child’s information has been given to us without permission, contact us and we will delete it.

5. Who we share it with

• The student’s tutor, who receives the details needed to teach: name, grade, curriculum, subject, learning needs and schedule.
• Service providers who work for us, including Google (form submissions are stored in Google Sheets and Google Drive), WhatsApp (messages), video-call platforms (lessons), payment providers and our website host.
• Authorities or advisers, where the law requires it or to protect the safety of students and tutors.

Tutor applications are seen only by the Tutral team that handles recruitment.

6. International transfers

Our students, tutors and service providers are in many countries, so your information may be stored or accessed outside the country where you live. We use established providers and take reasonable steps to keep it protected wherever it is handled.

7. How long we keep it

We keep personal information while you use our services and for one year after you stop, then delete it or make it anonymous. Some records, such as payments, may be kept for longer where tax, accounting or other laws require it.

8. Keeping it secure

Access to booking and application records is limited to the team members who need it, and uploaded files are kept in private storage. No method of sending or storing information online is completely secure, but we work to protect what you share with us.

9. Your choices and rights

You can ask us to show you the information we hold, correct it, delete it, or stop using it for messages about our programmes. Depending on where you live, you may have further rights under local data-protection law, including the right to complain to your data-protection authority. Email tutral.official@gmail.com and we may ask you to confirm your identity before we act on the request.

10. Cookies

This website does not use advertising or analytics cookies. When you choose Accept or Decline on the cookie notice, your choice is saved in your browser so the notice is not shown again. Clearing your browser’s site data will bring it back.

Our fonts load from Fontshare and some photos load from Unsplash. Like any website, those services receive your IP address and browser details when your browser requests the files. If we add analytics or other cookies in future, we will update this section and ask for your consent where required.

11. Other websites

Links to WhatsApp, Facebook, Instagram, Google Forms and other services take you to sites with their own privacy policies, which apply when you use them.

12. Changes to this policy

We may update this policy from time to time and will post the new version on this page with a new “Last updated” date.

13. Contact us

Tutral, Bankura, West Bengal, India.

For any privacy question or request, email tutral.official@gmail.com or message us on WhatsApp at +91 98837 68526.